In recent years have seen a growing number of companies through vertical, move from a more traditional, internal or standard IT service model to adopt administered support services. Not only are large companies that make use of these services, small and medium-sized companies have also discovered that they can also get significant cost savings, when selecting Select or all of your IT operations to a service provider administered in you.
Why this trend? What do the small and medium-sized companies have on the services managed in IT?
Resources in many small and medium-sized companies can be scarce, and may not be well equipped to handle all the issues and needs of the company’s infrastructure. The business tends to suffer when there is not enough IT support and / or safety, as a result of system inactivity and risks. That is why we now see that even small and medium-sized enterprises are converting us into services administered by you, as an extension of your own IT team.
Small and medium enterprises are no longer required to choose a standard set of services that are expensive and not meet the different needs of the company. Service providers currently offer customized and flexible global solutions and services, and companies can take advantage of a service that best suits them, and make optimal use of managed services.
The benefits obtained by a company by involving the services administered in IT are multiple.
First, it significantly reduces costs. A company always seems to direct any savings you make towards your basic competences. Tightening IT budgets while looking to satisfy the growing business demands seems to be the agenda. Therefore, IT directors and the CIOs are constantly seen to efficiently administer cost pressures. A service company administered in IT, providing flexible solutions, is administered by 24×7 IT operations, which increases productivity and the elimination of downtime. In addition, with access to a dedicated global group of IT professionals, adequate tools, experience and problems: problems are treated efficiently, which improves operational efficiencies and increasing productivity. Upon entering an association relationship with customers, managed service providers retain resources during channels and increase resources during peaks, allowing the client to maintain their persons and key competences. Therefore, the customer pays for services only as and when they are used.
Second, managed support services help companies take advantage of a global group of highly qualified support professionals, who have the advantage of working in various IT environments, and have extensive experience in all sectors. It is quickly satisfied: to ensure that IT systems work all the time, only service providers managed by IT are hired by service providers administered by you. The resources are also well versed in the local language, as well as in English, and sometimes they are multilingual, thus eliminating the language barriers.
Third, administered services are more agile, as they provide their services and resources worldwide. Therefore, there is a single point of contact for all IT problems, system administration, hardware support on the site, etc. This only point of responsibility greatly reduces the risks associated with having to deal with multiple suppliers. A service company managed by you, usually, must adopt a centralized aid desktop model, which manages resources in different regions.
Fourth, the support services managed help solve a problem as soon as you arise, eliminating the downtime and ensuring the perfect functioning of your business. The client has the option to use a resource at a full or part-time time, depending on the project or problem in question.
Other advantages include: the close work of the professional IT managed services along with the company’s own staff leads to an exchange of ideas, which leads to better resolution of problems. The resources could also train the internal team, saving costs.